The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. Does this option not appear on the screen until after three days? Returns happen. the seller is asked if they want to provide a return label or have eBay do it. If the buyer doesnt use the return shipping label, you are not charged for the cost of the label. Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item. Other ways to send the item back. You can return items in the following ways: To see which options are available for your return, go to Your Orders. I request a return for an item which was accepted by the seller yesterday. How to Help a Buyer With a Return When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. Thanks,pjcdn2005. Would you like to get help at the customer service hub? But that is not something you need to share with eBay or with the seller. Return Items You Ordered - Amazon Customer Service Is there a time-limit by which the DVD must be back with the seller ? Holiday shipping is now in full swing, check out these helpful shipping tips! Simply print the label on normal paper and tape it to the package. View cart for details. Sunny Souls - Instagram Copyright 1995-2023 eBay Inc. All Rights Reserved. Printed return shipping labels do not expire and can be mailed at any time. That is starting to make more sense now. Our system defaults to the seller paying for the shipping label. If eBay said come back on the 30th, you should be able to go back to the case details on that day and ask eBay to step in. You'll see an estimated cost for the shipping label, but you won't be charged until the buyer uses the label. The return shipping label feature is available for all domestic USPS mailclasses. Copyright 1995-2023 eBay Inc. All Rights Reserved. What kind of return did you open? If you do have to go that far-- and the three days is actually a Good Thing since the idea is that the seller gets a chance to think it over and decide to cooperate-- let us know how it goes. In most situations, you can provide a return shipping label at a discount via your Reverb Orders page. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If youre unable to determine the cost, contact the buyer and ask them to provide a quote. Now I'm supposed tosend items back. You can create and email return shipping labels to customers easily using Stamps.com. Honestly, it seems very doubtful the seller will pay for an international return to get a defective keyboard back. Customers will receive an email that contains a URL to their return shipping label, which can be printed from any . The charger wouldn't be a big deal to me if the phone was not PIN locked. I have been waiting for a few days already for you to act. Here you can discuss returns with other members. I'm returning an item - Seller can't give a shipping label. Or if you can use the same packaging, let them know so they can use the same dimensions. how long do I have to before my refund request is cancelled? These reps are better trained and are not yet burned out. 05-14-2021 12:24 PM. You don't have to package your item in a shipping box. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, UPDATED: Seller protections are in place across the country, Seller Protections are in place for the Southeast and other regions, Were testing a simplified mobile listing experience for collectible sneakers, How I Built An eBay Business With Eddie Chung, Seller Protections are in place for those impacted by winter weather, eBay Motors announces the eBay Guaranteed Fit Program, Seller Protections for the South and Central US, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold. Keep in mind, there are additional rules for. We haven't had any direct communication, just via ebay's automated messaging notifications. Hand the labeled package to your friendly neighborhood driver. Opening a dispute on the 2nd item in the package will not get eBay's attention any more or less. When you choose the shipping method for your return, return fees are calculated. 03:38 PM. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. Once you've received the funds to ship you have 30 days to mail the package. ", So I asked the seller for a shipping label and he says "i cannot make a shipping label as it would not let me i'm not sure of your location since it didn't let me-- after i receive the items back i will certainly paypal u the extra money". 3. The only time an automatic label can be provided by the seller or eBay is if both are in the US. Need a Shipping Label? Just print your own shipping label with postage and then schedule a Package Pickup. Car & Truck Safety & Security Accessories, Returns, items not received, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. Keep checking for this, if you do not see it on the 4th full business day, then look up eBay's phone number for your country and call them. I'm returning an item - Seller can't give a shipping label. If youprefer, you can provide the buyer with another method of returning the item. Here's how to send an eBay shipping label from the View return details section: Select Send an eBay shipping label. Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Select Create return label. If the buyer paid, theyll need to contact the carrierinstead. Now I'm supposed tosend items back. Select 'Internet Options'. Box it, label it, send it all from home. How to Purchase a Return Shipping Label - Etsy Help And one final note, if the seller still refuses to send the money for return shipping eBay will usually refund without requiring that the item be returned. Return shipping labels normally do not have a mailing deadline. Seller "can't send a return shipping label." - eBay Where they're incorrect is saying eBay can. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . I'm about to go camping&hiking for 11 days and obv won't be carrying some broken keyboard with me to a random post office. If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. Youll need to ship the item back before the date stated in this email. Tip We recommend using a tracked service for return shipping. Return shipping costs when you use an . Email the PDF label to the buyer, or send it as an attachment in a message on Etsy. There are several ways you can send an item back to the seller. A wrong DVD sent surely will fall under a warehouse problem. If you used an Etsy Shipping Label, you'll generally be charged for the label a few days after you receive the package. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. You can either pay for an eBay return postage label, or send the item back using a carrier of your choice. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. New, deeper discounts for Canada Post shipping on eBay Labels, Optimise your sales with enhanced features to your order details page, Introducing Address Validation for eBay users, Important upcoming changes for sellers listing sneakers, Your Fall Seller Update: The latest updates and insights for growing your business on eBay, Seller Protections to sellers shipping from and to provinces affected by Hurricane Fiona, No Mail Collection on Monday September 19, Hone your selling skills with eBay Academy, Introducing Image Scanning for trading cards, Update from eBay Canada and collecting Canadian sales taxes, FedEx shipping is now available on eBay Labels, A new, easy way to share your listings on Snapchat, Updates are happening to some item specifics and category structures, Purchase and print FedEx shipping labels directly on eBay Labels, Prorated final value fee credits for partial refunds effective May 23, 2022, UPDATE: Important Message about the Situation in Ukraine, eBay Canada insertion fee and store subscription updates, Important Message about the Situation in Ukraine, eBay to extend seller protections to sellers impacted by the severe winter storm, Important information for sellers listing sneakers. Lux918 on Instagram: "Hate to have to clarify the situation with this edit He's refusing to give me the money first to ship it back. Something went wrong. A dialog will open as you type your search terms. So what now? If you don't see the link, then contact customer service by sending a message at Facebook or Twitter. Heres how you can let the buyer know about the label from the View return details section: Use the carriers shipping calculator to find out how much return shipping will cost. I thought the seller had to provide a mailing label. Is what they say correct, or do they somehow have to pay me for shipping before the item is shipped back? Confirm your return address on the label. But they don't have to disrupt your businessor your profits. Oh - missed that. As others have said, the seller will need to send you the money (usually through Paypal) for you to buy a label so you should first figure out what it will cost. Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. How do I return an item if the seller won't send a return shipping label? If you choose to ship the item on your own, you'll pay the carrier when you ship Return postage for buyers | eBay Seller can't send a return shipping label and I c can't buy a return shipping label (international shipping). Pretty sure I'm getting the workaround here judging by how brusque their communication was (I would think that any professional company would give an apology or at the least a hello). Returns Made Easy | USPS 03:37 PM @missjen316 wrote: There is loophole in the new return system. This Is truly Unbelievable Amazon Subtract one from the other; or. The seller is responsible for paying the return postage, this is their problem, not yours. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. On the 21st you might have the option to ask 'ebay to step in' but if I were you I would definitely call and explain that the seller did not provide a label. These charges are based on rates negotiated by eBay, and are typically less than what you would pay the carrier for the same item. Get $5 in free postage to use during your trial. ", Are you sure you can't send it USPS Priority International? How To Return a Package | UPS - United States Sorry this information wasnt helpful. It's a meeting-point for eBay buyers and sellers to chat, ask questions and exchange advice Welcome to the eBay Canada Community your community. Along with the return, eBay notified me saying that the seller cant send a return shipping label and to contact them to arrange return shipping since theyre still responsible for shipping cost. I see, femmefan1946! Learn more about our signature confirmation requirements. For items that have a total cost of $750 or more, signature confirmation is required. - edited It also allows the seller to control postage costs on returned items as the seller can choose the lowest cost mail class option to have a product returned. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Type a message to the buyer. The shipping will cost me 300 usd(UPS) because the rod is 1.5 m long. Scan and print by mobile barcode at a UPS, We can come to you (for an additional fee). For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. So I guess I just wait until the 30th and tell ebay that they haven't sent me any label/funds because they're implying that ebay itself is paying for the return shipping and that's not the case? . I don't accept returns, why do I have to pay for a return shipping label? 05-25-2022 Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. I'm in Prague. The seller agreed to a return, butcan't buy a return shipping label (international shipping). They were very helpful but said I would need to wait until the 30th. I'm in Prague". Having a hassle-free return process not only impacts customer relations, but also the ability to easily and quickly process returns internally. What happens if the buyer refuses to pay for return shipping? There no other option in my city. If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. However, eBay is likely to force a full refund with no return required because your seller doesn't respond, nor send any funds for return shipping. The unofficial eBay subreddit. Wrap items separately and use cushioning material. I was under the impression that according to eBay policy, the seller has to provide the label when it's not as described, so I was a bit surprised eBay would send a message like that. You are registered in the U.S. but say you are in Prague. Before you can send an item back to the seller, youneed to start a return. Service Alert Due to Situation in Ukraine, Do Not Sell or Share My Personal Information. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. Sellers are quickly finding out that they can chose the option of sending a label and then not doing it. There are several ways you can send an item back to the seller. This eliminates address mistakes, optimizes the return process, and creates a good customer experience. If you want return shipping to be insured, see our section on alternative return shipping options. I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. Went too fast and looked at the wrong profile. If you return an item using a paid method, we'll deduct the cost of return shipping and restocking fees . I didn't realize it was a US only thing. Obviously I don't trust him to give me the money back AFTER I ship it out. You haven't provided me with a return label or the funds to purchase one myself. You may also print a return shipping label to mail it to your customer. 772515155830 232a5c42-11c5-4be7 . 03-14-2018 See our Partial refund guidelines for more details. More shipping tips from your fellow sellers! For more information, please see our If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. You will then be able to put the box dimensions in and it should spit out a price if it's eligible. Scan this QR code to download the app now. Photographs show that you have lived. -Unknown, Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, How to handle a return request as a seller, Video: how eBay return policies work for you, Video: growing your business with returns, UPDATED: Seller protections are in place across the country, Seller Protections are in place for the Southeast and other regions, Were testing a simplified mobile listing experience for collectible sneakers, How I Built An eBay Business With Eddie Chung, Seller Protections are in place for those impacted by winter weather, eBay Motors announces the eBay Guaranteed Fit Program, Seller Protections for the South and Central US, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold.
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