Explore Serenade of the Seas. It also acts as your SeaPass card for on-board purchases as well as indicating your dining room seating assignment. Normally, changes in the itinerary are to protect the interest and safety of our passengers. Royal Caribbean International policies and procedures are constantly evolving. Pampering your palate with binge-worthy bites at a wide array of cant-miss eateries, from quick and casual to multi-course extravaganzas. Please plan to get to the terminal then - not before or after - so you board smoothly. EC Regulation No. Explorers (6-8 years): Call 26006 from a ship phone Please submit your dietary request in writing (in as much detail as possible as to your particular requirements) at least 45 days prior to North American sailings, 90 days for European/South American sailings and 100 days for Australia/Asia sailings. Remember to keep a change of clothes out for the next day. Any offers, future credits, payments or claim settlements accepted by you while on board the ship constitute to full and final settlement of your problem. You must be at least 18 years of age to purchase, possess or use tobacco onboard. My Time Dining Frequently Asked Questions | Royal Caribbean Cruises 100% fresh, filtered air: Our HVAC system continuously intakes 100% fresh ocean air, filtering it for all indoor rooms and areas. Wander to the postcard-perfect beaches of the South Pacific, island hopping through paradise. Breakfast Open Sign up to receive information about our special offers and deals. All alcohol purchased during your cruise at the duty free rate will be stored by us and only delivered to your stateroom on the last night of your cruise. 4. Motorcoach Driver: US$4 a day per guest. Tour Membership: We reserve the right to accept or reject any person as a cruisetour participant and to expel from a cruisetour any participant whose conduct is deemed incompatible with the interest of the tour group. In-app purchases available. Royal Caribbean has strived to ensure that all information listed in our brochures is correct at the time of printing. The award-winning Quantum Class, Spectrum of the Seas is a Far East adventure full of feats and firsts. Once onboard, please meet with the Maitre d to review the menus and address any questions you may have. WHAT DO I NEED TO DO ON THE LAST NIGHT OF THE CRUISE VACATION? From drinks to specialty dining to internet and streaming, weve packaged all your cruise favorites so you can save big off onboard prices, while maximizing on what means most to you. Stateroom attendant: The crew member who is responsible for cleaning your cabin and turning down the room at night. You can check out towels at the main pool with your SeaPass. Do not have an existing reservation If you have sailed with Royal Caribbean since January 2018, you may already have valuable Casino Royale offers waiting for you. 15 Night Ultimate India, Sri Lanka & Malaysia Cruise. SeaPass account hold charge 15 Night Ultimate India, Sri Lanka & Malaysia Cruise | Royal Caribbean Venture to Vietnam and find your chi in bustling Ho Chi Minh City. When is the final payment for my cruise vacation due? | Royal Caribbean Plan ahead and make your show and activities reservations today using the mobile app or at our Box Office today from 11:30 am to 3:30 pm in Music Hall on deck 4. Neither Royal Caribbean nor any affiliated party shall be required to refund any portion of the fare or other charges or make any compensation under these circumstances. Royal Caribbeans liability for loss or damage to property shall be limited otherwise in accordance with the provisions in the Cruise Ticket Contract. The 4 Night Greece & Cyprus Cruise visits Haifa, Israel; Limassol, Cyprus; Rhodes, Greece and Haifa, Israel. Sipping something cold whipped together by robots at the futuristic Bionic Bar, then springing for bumper car action at Seaplex. Forex offices are widely available in the ports of call, should you require to purchase Malaysian Ringgit. We regret we must reserve the right to refuse to allow anyone to travel who, in our reasonable opinion, is physically or mentally unfit to travel or will or may require care beyond that which any traveling companion or we ourselves can reasonably provide. 15 Night Ultimate India, Sri Lanka & Malaysia Cruise. More room for you: Were sailing with fewer guests and reducing capacity in our onboard venues to allow for appropriate physical distancing. All schedules, itinerary destinations, hours of arrival and departure, hotel and/ or conveyances and other aspects are subject to change without prior notice. Prohibited items: The Refusal to Transport Policy provides, among other things, that a booking request may be denied, for example, where the guests conduct on a prior cruise has resulted in disciplinary measures by Royal Caribbean. Feeling under the weather? Please visit the Guest Relations desk for additional details. If any charges or refunds are incorrectly recorded, you must resolve these with the pursers office prior to disembarkation. Royal Caribbean itineraries, pricing, policies and procedures are constantly evolving. For Transatlantic, Transpacific, Hawaii, select South American and other selected cruises/cruisetours, the infant (as of the first day of the cruise/cruisetour) must be at least 12 months old. You can also contact our emergency travel team at + 1-305-982-2700. Formal: cocktail dresses for women; suits or jacket and tie, or tuxedos for men. 3. NEED TO MAKE AN Where we are found to have been negligent this limit is increased to 400,000 SDRs. Getting Pampered Youll find endless opportunities to make the most of every moment like game-changing activities, world-class dining, show-stopping entertainment, and plenty of ways to unwind in the sun. Give us a call: Your stateroom phone is a great way to stay away from lines and get your questions answered. Royal Caribbean Internationals highest priority is to ensure the safety and security of all guests. A per person cover charge is applicable in specialty restaurants. WHAT TO KNOW BEFORE YOU GO ON YOUR CRUISE. Any and all information contained in this brochure, including prices and terms and conditions, is subject to change at any time without notice. If you purchase a pier transfer service, well meet you outside of the customs area (or other designated meeting point) after you have claimed your luggage and show you to our coach, in which youll ride to the pier in comfort. Our Wi-Fi service provides Internet access 24 hours a day through your own Internet Service Provider, such as AOL, Hotmail, Yahoo or any Web-based Internet Service Provider. Royal Caribbean International,, 2804-1188 In the unlikely event you have reason to complain during the cruise, you must immediately notify the Pursers Desk and the provider of the service in question (if not us). pantsuits. The 11 Night Southern Caribbean Cruise visits Cape Liberty, New Jersey; Charlotte Amalie, St Thomas; Philipsburg, St Maarten; Castries, St Lucia; Basseterre, St Kitts & Nevis and Cape Liberty, New Jersey. An incredible space with its own private game room, 3D cinema and slide, the Ultimate Family Suite also features a sprawling balcony with a jacuzzi and breathtaking ocean views. Sports gear, and self-defence items: Handcuffs, pepper spray, nightsticks, martial arts items, and hoverboards. Reserve your shows on the Royal Caribbean app: The terms and conditions set forth in this brochure shall also apply and subject to change without prior notice. Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) In-app chat age restriction From here, it's a 10-minute walk to the terminal. Individual and group space is subject to availability, minimum participation and cancellation penalties. There are no self-laundry facilities aboard. Port address: <link rel="stylesheet" href="styles.32ff1387e006a1cf.css"> It is important that the name on your reservation be exactly as it is stated on your passport or other official proof of nationality. Jackets, sport coats, and blazers are snazzy and welcomed. Find your Zen with one of our Spa & Fitness Packages. Contact Us | Royal Caribbean Cruises contact us We are here to help with reservations, Crown & Anchor memberships and general questions. Can I modify reservations with the Royal Caribbean app? Your key is on your stateroom door Onboard all interior public spaces are smoke free. PEACE OF MIND Plan everything now and use your vacation time to actually vacation. The best medical care: Our high-quality onboard medical care is stronger than ever, with more doctors and nurses on each ship and state-of-the-art equipment. Day 1 - Singapore, Singapore. The cost will be charged to your SeaPass account. With restrictions on buying and selling of currency outside of Malaysia, we're unable to provide foreign exchange (buying or selling) of Malaysian Ringgit onboard. More information is available onboard. Day 3 - Penang, Malaysia. All aboard by 3:30 pm We cannot accept any liability whatsoever for any mistakes or any incorrect/ inaccurate information which results from the use of any out- of-date brochure. From here, you can walk directly to the terminal. AS A PARENT/GUARDIAN, CAN I BE HELD RESPONSIBLE FOR THE CHILD CRUISING WITH ME? The transportation of guests and baggage on Royal Caribbean ships is governed by the terms and conditions of the Cruise Ticket Contract included as part of the cruise ticket. There was an error processing your request. Everyone deserves a holiday. Please note: that dining times and seating requests cannot be guaranteed and are on a request basis. These must be booked at least 5 days prior to your sailing date. Get support by Phone or Email. Plus, once you've booked your stay . Any dispute between a guest and Royal Caribbean (or its agents, independent contractors, concessionaires and suppliers, together with the employees and servants of each of the foregoing) in connection with a guests cruise booking or cruise vacation shall be litigated, if at all, exclusively in and before a court located in Singapore to the exclusion of the courts of any other state, territory or country. You can decide when you would like to dine between the hours of 18:00 and 21:30 each evening, much like a regular restaurant, so reservations are recommended to be made once onboard or preferably before your cruise through our website. It's show time Upon boarding the ship, notify our Guest Relations Desk of your delayed luggage situation. For more details, see our Refusal to Transport Policy and Guest Vacation Policy, each of which is available online at WWW.ROYALCARIBBEAN.COM. After, show up at your assembly station anytime within the assembly window to complete it. Each guest agrees to indemnify Royal Caribbean for all penalties, fines, charges, losses or expenses incurred or imposed upon Royal Caribbean by virtue of any act, omission or violation of law by the guest. Guests who do not opt for pier transfer are responsible for all baggage transfers and transportation to and from the pier. Email Your Questions. 392/2009 further varies The Athens Convention where the ship you are sailing on is registered in a member state of the European Union or departing/arriving in a member state of the European Union. Please note, the provisions of the Convention relating to the Carriage of Passengers and their luggage by sea 1974 as amended (The Athens Convention) applies to international carriage by sea if the ship is flying the flag or is registered in a state party of The Athens Convention, or the place of departure or destination is in a state party to The Athens Convention. Explore our cruise itineraries and choose from a variety of rooms depending on your needs and budget. Review the travel documents required by Royal Caribbean to board our ship as a U.S. or non U.S. citizen plus additional information regarding our international destinations. Maps and ship layouts are for informational purposes only and itineraries are subject to change. Call us at +65 6305 0033, visit us at RoyalCaribbean.com.sg or contact your travel agent. Please call or visit Adventure Ocean to make your reservation: This offers children an expedited service during first dining seating and then they are transferred to Adventure Ocean. We strongly recommend you carefully check all connection times with your travel agent. B) Hold curser over Before you board C) Click Online Check in WHAT ABOUT ADVANCED OR DELAYED SAILINGS AND CHANGES IN ITINERARY? 1. LEARN MORE ABOUT OUR AIR2SEA FLIGHT PROGRAM. The following Booking Conditions together with our General Information and, *Please see all applicable Terms & Conditions for Promotions. You can unsubscribe at any time. Quench your thirst onboard with the best value on your favorite drinks. Please be sure to have all visas/vaccinations required for your itinerary. Businesses will generally not accept foreign currency for payment. F) Complete required information and click save then continue through Step 1 The above policies are correct for ships in operation at the date of issue of this brochure. Royal Caribbean Singapore | General Information Booking Conditions G) Note: Steps 2, 3 and 4 are optional. (Additional long distance charges to connect to the USA will also apply.). Any condition requiring medical treatment or attention must be reported to Royal Caribbean in writing when the booking is requested or, if such condition arises after the booking is requested, prior to the boarding date for that guests cruise vacation. UPDATE TO YOUR CRUISE RESERVATION? You can make ship-to-shore calls from your stateroom, 24 hours a day. If a problem cannot be resolved to your satisfaction and you wish to follow up on your complaint, you must write to our registered office in Singapore as detailed above, giving your reservation reference number and full details of your complaint. Its always set to ship time. Please try again later. Guests with reservations made directly through Royal Caribbean . For your convenience, the guests Relations Desk can cash travellers cheques and provide foreign currency exchange. At the terminal Smoking: Except as may be provided by a specific independent operator, smoking is not allowed on motorcoaches, mini-buses, trains or airplanes. Please try again. Enjoy the best activities onboard Royal Caribbean Cruises. A. In order to maintain an effective and meaningful security environment and to comply with international and national security laws, regulations, and guidelines, Royal Caribbean has established strict security procedures in the seaport terminals we utilize and onboard all our vessels. Guests who prepay gratuities will not have an automatic daily gratuity added to their SeaPass account. 1. The Purser, available 24 hours a day at the Pursers/Guest Relations Desk, will act as your banker, postmaster, information source, complaints desk, authority on customs and immigration and safety deposit box trustee. Casino Royale allows smoking and has a designated area for non-smoking guests. Cigar and pipe tobacco is limited to designated outdoor areas. Your booking is governed by Singaporean law. While every effort will be made to adhere to the specifics shown herein for a cruise/cruisetour, circumstances may necessitate changes or deviations there from. On Oasis class, smoking is not permitted in Central Park or the Boardwalk neighbourhoods. Reservation - Royal Caribbean International Snag premier access to onboard experiences like priority arrival and departure, an exclusive welcome lunch, VIP seating at shows, private time on fleet favorites and much more. excessive drunkenness, fighting, verbal abuse of a staff member, unruly behaviour, vandalism in any public areas, etc.) Cell number: +65 9720 5910 Alcoholic beverages seized on embarkation day will not be returned. Should you wish to book either of these options, then please contact Royal Caribbean offices or your travel agent who will be happy to help you. To ensure you do not miss out on your chosen shore excursion, we strongly recommend that you visit our website RoyalCaribbean.com.sg to reserve your place. That's entertainment Please stay in your staterooms and away from guest corridors between these hours. Cigar and pipe tobacco is limited to designated outdoor areas. Please note: that by purchasing your shore excursions in advance you will avoid the need to visit the busy Explorations Desk onboard the ship. These charges are considerably higher than medical costs in your home country. North Star | Cruise Ship Activities | Royal Caribbean Cruises If all the charges are correct you do not need to do anything further and your SeaPass charges will be billed automatically to your American Express, Diners Club International, MasterCard or Visa card. We appreciate your cooperation in this endeavour. Details will be provided onboard. For guests making bookings which involve cruise itineraries where the place of departure or destination is a member state of the European Union where this Regulation applies, subject to such not being in conflict with Singapore law, we limit our liability to you for death and personal injury or loss of damage to luggage. Once onboard, connect to Wifi-Guest-Spectrum. No animals are permitted onboard (with the exception of service animals for guests with special needs). Guests who have an account with a U.S. bank may cash one personal cheque at the Pursers Desk for up to US$200 per cruise vacation (guests who present an American Express card, US$250). Make your travel experience seamless with the lowest airfare guaranteed, nonstop flights to get you to your cruise, assured arrival at the ship and 24/7 support from our specialists. Prices will vary by garment type. You can complete most of your mandatory guest safety briefing right in the app. Select Access Internet or type login.com in a browser. Although scheduled times are published for the Alaska Railroad trains, track conditions and other rail traffic may result in significant variations from the published schedule. Alternatively you are free to explore and make your own arrangements at each port of call, visa permitting. You may notice a temporary hold on the credit card your SeaPass card is linked to. You will usually have access to your cruise . These were basic items like New York strip steak and pasta bolognese that appeared on the menu every night. For further modification, such as changes in date, time or party, you can either cancel and rebook the reservation or visit Guest Relations once onboard. WHAT ARE THE TERMS & CONDITIONS OF MY CRUISETOUR? In the event of strikes, lockouts, riots, weather conditions or mechanical difficulties, or for any other reason whatsoever, Royal Caribbean may at any time and without prior notice, cancel, advance, postpone or deviate from any scheduled sailing or port of call and may, but is not obliged to, substitute another ship or port of call, and shall not be liable for any loss whatsoever to guests by reason of such cancellation, advancement, postponement, deviation or substitution. For more details about how we use your information, view our Privacy Policy. It will be on your stateroom door by approximately 1:30 pm. The charge will not apply to orders for Continental Breakfast. You can breathe easy knowing that risks from the transmission of aerosol particles between spaces (like those from a cough) is extremely low. Tour Director: US$5 per day, per guest. What to know before going on your cruise from Singapore | Royal The cost is approx. We regret we cannot accept liability for any complaint or claim which is not notified entirely in accordance with this simple procedure. Please try again. Quantum of the Seas: Check-in and Boarding - The MileLion Children or infants less than three (3) years of age cannot participate in the Adventure Ocean Youth Programme which is restricted to ages 3-17 years inclusive. Check in on the app: Its the fastest way to board when you sail, and when you do, you select an arrival time that doubles as your wellness appointment at the terminal. Items may be deposited for safekeeping at the Pursers/Guest Relations Desk. Weve secured seats with major airlines at negotiated special rates and passed those savings on to you. Kosher for Passover meal requests MUST be received 90 days in advance. It is your responsibility to arrive on time. Please review the Guest Conduct Policy at http://www.royalcaribbean.com/content/en_US/pdf/Guest_Conduct_Policy.pdf or contact your travel agency or your local booking office for further details in advance of travel. Plus 50% off all guests and kids sail free*. Under no circumstances does Royal Caribbeans responsibility extend beyond the ship. Royal Caribbean Passengers Need to Know These Dining Tips
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