This is applicable to tangible and physical goods only, and there are exemptions listed in PayPals Security Center. Keep your cool and stay professional. Sadly you have to expect the odd bad transaction if you are selling online as you are always going to get the odd pain in the butt buyer. You loose too much than you gain using PayPal , they always side the customer no matter what you do, or what proof you provide. Etsy is a trademark of Etsy, Inc. View solution in original post 1 Kudo Login to Reply or Kudo What if I Disagree With the Buyer? Thrifting has become such a popular venture, that there are now hundreds of second-hand clothing sites you can use to find preloved fashion. Be rational when asking for a partial refundit shows the other party that youre realistic and makes an implicit promise that a speedy fix is within sight. Abusive behaviour or harassment toward other Depop users or staff. Offer an alternative solution. Unfortunately, fraud and criminal activity does still occur on PayPal. This makes it sound like they've probably deleted their paypal account too? Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. This application is not endorsed or certified by Tradesy, Inc. Buyer came to my house to buy a New landscape trailer loaded with new equipment and also a used Wright 61 inch zero turn lawn mower. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. Depop doesnt allow you to have more than one account at once, so sometimes users need to delete an old account to make a new one. Now that youre well versed on how to handle returns and refunds, focus on setting yourself apart and increasing your sales with Vendoo. If you're looking to buy or sell second-hand fashion, both Depop and Vinted are solid choices. 3. Click the History subtab. Below is a useful guide to Buyer Protection, covering what Buyer Protection is, what it does and does not cover, and policy examples from some popular shopping websites. We'll just need you to confirm: The email address linked to your Depop account Your Depop username @username Your buyer's Depop @username Attach proof of full refund to the buyer (i.e. If you want to sell items on Depop, the process is very simple. Looking for a trustworthy luxury fashion marketplace? Ive read countless posts about buyers using PayPals refund policy to abuse the mechanics and claim a refund on an undamaged product just because they dont want it anymore? Explain your decision. How to Sell on Depop - A Beginner's Guide - shift4shop Assign value in a principled manner. This application uses the eBay API but is not endorsed or certified by eBay, Inc. How do I refund a buyer who paid with Depop Payments? We are sad to see you go, but we hope that we could work together in the future where our product will be useful for your business. They don't take any notice of 'photos' or 'messages' on other sites only messages actually imputted on the resolution centre. According to the Depop website, the app now has 30 million registered users and receives 140,000 new product listings daily. The phone did not arrive after 2 days even though the seller said they'd send it next day-delivery, and upon trying to message them to ask for the tracking number, they had deleted the item listing AND their account altogether making them unreachable. I have screenshots of all the messages sent between me and the seller, as well as screenshots of their deleted account etc. There are many great vintage resellers on Depop that sell 70s, 80s, 90s, and 00s clothing for men and women. A sub for discussing all things Depop. This makes sure that you are always able to refund any buyers, even when your Depop balance cannot cover it. If you purchase a cheap product of low quality that is likely to break, you are unlikely to be eligible for a refundas long as the item matches the product description. You can do this up to 180 days after the purchase. Answer: Verify the date of the Paypal transaction. eBay is a trademark of eBay, Inc. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. Here are attributes to include in your listing: Secondhand shoppers are savvy. Check us out! The main caveats of Depops Buyer Protection programme are that buyers must pay inside the app or on the Depop website, using the BUY button, and any issues must be reported within 180 days of purchase. This guide will help you understand Buyer Protection schemes better, and ultimately help you shop safely online. How do you handle a customer requesting a refund? In short, they are preloved fashion apps. So if the buyer has opened a dispute for item received but not as described then put in as much information as you have (paypal does not consider chat records etc as they are easily changed). I listed an item on depop and some one messaged me saying what's your pay pal i will pay and for next day delivery and can I send it to 'their Mrs address' They did so I sent it next day delivery. With options available for a partial or full refund there is a way to compensate the buyer and retain a good relationship. Tap > tap All sold items. In any case, its important to respond quickly and offer exceptional customer service by being as helpful as you can to resolve the issue. Depops Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. Buyer asks for partial refund after 2 weeks : r/Depop - Reddit Buyer asks for partial refund after 2 weeks. Non-material goods, such as event tickets. Also known as eBay's Money Back Guarantee, consumers are covered by Buyer Protection when using eligible payment methods at checkout when shopping on eBay. Male, female, and unisex fashion is available on both apps, as well as clothing and accessories for children. To send a partial refund, switch to the Partial refund tab and type in or select the amount youd like to refund. Quick Answer: How To Issue A Refund On Depop. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. What Is Buyer Protection and Why Do I Need It? - MUO I had sold a guitar to a US buyer through Reverb and accept payment through PayPal as the only option since I live overseas. Then . Enter the refund amount and click Submit. When a transaction is made, the consumer (buyer) agrees to pay the retailer (seller) a sum of money in exchange for goods. How does paypal know that what you received back isn't what you sent? I had a similar thing happen to me through eBay a few years ago with some concert tickets, the seller had completely deleted their account after I'd sent money but eBay refunded me the money as I had buyer protection etc it took a couple of weeks but they resolved it in the end! The following are not covered by Depops Buyer Protection: As with most online retailers, you must first contact the seller to try arrange a refund. So, if you want to use this app, you'll need to create a PayPal account and then link it to your chosen bank account and payment card. Refunding the Buyer If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. I provided images etc via Instagram and Depop and he was fine with the product, what hes done is recieved the item I sent and immediately requested a refund stating the product is destroyed and blocked me off Depop stating I blocked him?? Listing is fairly easy on Depop. Respond to refund requests quickly. Here we will explain the return and refund process for Depop and how to avoid them in the first place! Transactions are being processed outside of Depops in-app payment system. If you paid by credit card and the issuing bank has initiated a chargeback. No, as long as you are a responsible & careful user. Customer Recieved Item and Wants a Refund Too? You can also open payment disputes if you haven't been paid by a user or have paid for a faulty, unsatisfactory, or missing item. Each user has 180 days to request a refund via Depop. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. By browsing this website, you consent to the use of cookies. Depop allows you to send and receive money by linking your PayPal account. If youre looking to shop online on eBay, pay for goods using PayPal, or use any other online retailer that connects you as the buyer directly to the seller, then you will want to know what Buyer Protection is. These include payments made via credit card or debit card, PayPal or PayPal Credit, and Apple Pay or Google Pay. With a passion for emerging tech, Katie is also excited to see what new devices and digital platforms the coming years will bring. Please read rules before posting. Using these apps, you can interact with other users, find great discounts, and alter your listed items easily after they've been listed. Mention relevant aspects of the transaction such as dates and place of delivery. (I have already placed a PayPal resolution in but Im unsure of how these things work Ive never had an issue with a buyer before like this) Im literally being scammed by somebody whos bought an item off me due to PayPal. Select the transaction youd like to refund > tap Refund. How to avoid common Depop scams and fraud while selling on this popular marketplace! When a buyer raises an issue for an item they purchased from you, Depop will send you a notification. This can impact your reputation as a seller and the transaction experience for the buyer in a positive way. Price your items competitively and fairly so both you and the buyer are getting the best deal. All purchases made through the Depop BUY button are covered by Buyer Protection. The buyer can then accept or reject your response. Its always worth checking if a website offers Buyer Protection before you make a purchase. Payouts should resume normally following more Depop Payments sales and once your balance is out of negative! Learn more about returns and refunds - Depop help GB screenshot of the completed refund in your PayPal account) Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. Contact of Depop app customer support Contact Depop: Find below customer service details of Depop, including phone and email. Ask for some feedback. About Depop. Additionally, Depop is a great platform for finding vintage fashion. I can affors to lose 100 percent of my sale. Katie has been writing about tech-based topics for two years, with a specific interest in cybersecurity, AI, and cryptocurrency. Now the issue is most of my proof of him agreeing is on Instagram which I had to remove him from because talking on Instagram lead to me receiving an email from Depop saying it was a breach of their guidelines (have email proof of this) I believe he is trying to abuse the refund mechanic and receive his money back + keep the product I sent (I dont do returns or refunds I stated this in my Depop bio) OR I believe he already had a pair of the same trainers with significant damage and is trying to play them off as the ones I sold to him, he was very specific in the shoe he wanted to purchase (vapormax) which I wasnt originally selling but thinking about it that has made me suspicious.. Any help on what I can do here? I'm also going through the same thing. I told PayPal I will take the buyer to court and PayPal to court for theft/larceny and fraud. Damage or loss that occurs to goods after they are delivered to the destination you provided to your seller (including a freight forwarder).
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