Under normal circumstances, these processes are manageable. Learn more about how we make money. Did you find it helpful? StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. StubHub changes its refund policy during COVID-19 pandemic - WKBW StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year Emily Walsh Sep 15, 2021, 1:28 PM PDT Paul Sawers /. Describe your scenario and include any supporting evidence. That is a great question. Class counsel merely threw those words into their complaint, in a thinly veiled maneuver to try to avoid arbitration.. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. All You Need To Know About StubHub Refund Policy View complete StubHub Return Policy. I told you last week that the court is also delaying without explanation a conference on a petition to review California precedent allowing plaintiffs to evade arbitration of claims under the states Private Attorney General Act. However, there are some cases where StubHub may give you a refund, or even replacement tickets. Go with that one and theyll connect you with a representative. Is there any way I can confirm that my Stubhub QR codes are still good? The most comprehensive solution to manage all your complex and ever-expanding tax and compliance needs. If these are not available, you will likely get a full refund. StubHub refunds: How to get cash instead of credit for events - KSDK Copyright 2023, All Rights Reserved | Some TicketNews posts have affiliate links - it may receive a commission if you click a link and purchase tickets or other products. Use of this website signifies your agreement to our. StubHub vs Ticketmaster refunds & ticket protection. Receive a full refund of your purchase 2. Login to add posts to your read later list, Event Ticketing Resources For Secondary and Primary, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. Concert canceled? Ticketholders have issues getting refunds - KSDK BOSTON . I bought 2 tickets for Jazz fest in New Orleans this past weekend via StubHub, and was told that they would be delivered via the 3rd party app AXS. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. From that StubHub wallet page you can request a refund instead of keeping the credit. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. If any of these tragic events occur, you will be eligible for a refund. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. U.S. Supreme Court allows Calif. consumers to evade arbitration due to injunctive claims, SCOTUS suddenly very interested in California's Private Attorney General Act. Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. Colorado Attorney General Phil Weiser joined nine other . Access unmatched financial data, news and content in a highly-customised workflow experience on desktop, web and mobile. Include the reason for the refund and any supporting documentation. You can get a refund from StubHub by calling their customer service line. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. When it does occur, we take the matter very seriously and investigate with the seller to find out what happened. Customers can keep their credits if they like. Sorry we couldn't be helpful. As one Yelper, Smartbox of Minnestoa T., put it, I guess Buyer Beware is the motto of the times!, Image of Chicagos Auditorium Theater via. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. Call +1 (866) 788-2482 with all the details about the purchase. Click here to explore your options! You can resell your ticket using either an app or a PC. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. StubHub Returns and Refund Policies By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. Decide on a ticket price and how you will be repaid. StubHub only delivers earnings to sellers after the show has taken place. Whenever an event is canceled and is not rescheduled, you will get a full refund that should include all fees, even the ones referring to shipping and handling. Enjoy!Make sure we land in your inbox, not your spam folder. The U.S. Chamber of Commerce called the rule a road map marked with an easy-to-follow path in amicus briefs urging the Supreme Court to come to defendants rescue. How to Contact StubHub: Customer Service for Buyers and Sellers - WikiHow Anyone get their refund today? : r/stubhub - Reddit There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. StubHub has the final decision on whether or not you will receive a refund. Scan this QR code to download the app now. Top 868 StubHub Reviews - ConsumerAffairs Exchanges will only be allowed for accessibility reasons. Phone Call 1-866-788-2482. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. OK, I think this show has been rescheduled to September 7, 2022. 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Experience Gameday at Notre Dame - Notre Dame Fighting Irish I bought 2 tickets for Jazz fest in New Orleans this past weekend via StubHub, and was told that they would be delivered via the 3rd party app AXS. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. The family was offered a full refund including a $200 voucher for their next ticket purchase but are out the hotel money and the family still doesn't know what happened to their original tickets and are beyond frustrated. Depending on where you live and how you got the tickets, you may be due a cash refund. In combination, the two rulings mean that if corporations try to impose arbitration provisions that effectively bar public injunctive relief, courts will find them invalid. The industry leader for online information for tax, accounting and finance professionals. Leonard of Los Angeles, CA Verified Reviewer. Make the best possible case for yourself. It is possible to request a refund on a purchased StubHub ticket manually. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. Original review: April 16, 2023. 100 % Guarantee my ass. But for anyone considering purchasing tickets to a forthcoming event via StubHub thinking that they can just get a refund for a cancelled event 120 days later, I'd advise against it for now. Frankel is the author of Double Eagle: The Epic Story of the Worlds Most Valuable Coin. StubHub Return Policy [Quick Information]. AG Racine Announces Settlement With StubHub Over Cancelled Tickets The California justices held in McGill that the Federal Arbitration Act does not pre-empt state laws that allow plaintiffs to seek a public injunction to prohibit unlawful acts that threaten future injury to the general public. The 9th U.S Circuit Court of Appeals subsequently endorsed the so-called McGill rule in 2019s Blair v. Rent-A-Center Inc. Yes Sometimes email clients send our first email to a spam or promotions folder. Go to StubHub Refund Policy Purchase Policy - All sales are final and refunds are only allowed in limited circumstances, as explained in this section below on canceled and postponed events. The Colorado Department of Law has settled with venue ticket broker StubHub Inc. to refund more than $3 million to over 8,000 Coloradans. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. Where's my refund? - StubHub Community I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. Privacy Policy. Events postponed or rescheduled won't be refunded, Fowlks said. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy How to Request a Stubhub Refund [98% Success] - DoNotPay StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the companys motion to compel arbitration in a refund class action by people who bought tickets to cancelled Major League Baseball games because plaintiffs public injunction claim actually would have conferred no public benefit. A Dartmouth college graduate, she has worked as a journalist in New York covering the legal industry and the law for more than three decades. Thanks. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. Make the best possible case for yourself. StubHub - Buy & Sell Concert, Sport & Theatre Tickets Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. What happens when an event is canceled? : StubHub StubHub, in its sole discretion, will determine when an event has been cancelled. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. The original purchase has aged off my account history. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Tickets is not the same when i go to ticketmasters, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Remember to provide us with valuable feedback. Cookie Notice I agree to Money's. The Hollywood Reporter is a part of Penske Media Corporation. At the same time, buyers expect immediate refunds. StubHub itself admitted no wrongdoing in the settlement. You can request a refund from StubHub by email. Click your state to see if you qualify! How to Get a Refund from StubHub - Christian Small This may include details from your tickets (so be sure to keep them), or information from the event venue. Read the full policy. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. See here for a complete list of exchanges and delays. Exclusive news, data and analytics for financial market professionals, Class Actions & Multi-District Litigation, Law firms and corporate law departments find strategic partners in ALSPs, US regulation after SVBs collapse: What regulators can do and where Congress needs to act, Ransomware & crypto: The growing compliance challenge, Insights in Action: Corporate law departments find their outside firms innovation lagging, but there may be little incentive to change, Hodges v. Comcast Cable Communications LLC, American Airlines pilots authorize a strike mandate, As oil output peaks, US Gulf of Mexico makes room for carbon capture, Hollywood writers, studios talk as midnight strike deadline looms. The StubHub case is a good example of how McGill has empowered plaintiffs to push for class litigation. The company blamed the difficulty of recouping from sellers during the pandemic. Customerscomplained to the media andfiled lawsuits. Those disputes, the motion said, are governed by the arbitration provision in StubHubs user agreements and the judge should not allow class counsel to get away with artfully drafting their complaint to invoke the McGill rule as a tactic to evade individual arbitration. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. StubHub Taxes 2023: Write-offs, Taylor Swift Ticket Sales and More The StubHub Refund Policy ensures that customers can receive a refund within certain conditions, such as if an event is canceled or rescheduled, if tickets are unauthenticated, or if your purchase is eligible for a FanProtect Guarantee refund. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. StubHub policy is that all sales stay active until the event is officially canceled by the venue or the performer/team.
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