Tip: Always Tag Your Clipper Card on Muni (Regardless Clippers innovative pilot program offers fare discounts to adults with low incomes. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. Express Fares are forExpress Bus routes only. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Scan this QR code to download the app now. You must possess validated fare while on the light rail system. This is separate from confirmation of payment. Per VTA Board Approved Fare Policy: No refunds shall be made for purchased passes. Dear Abby: I have a great life, so why have I fallen into this shameful behavior? and our And at KRON Channel 4, Stanley Roberts (a.k.a. You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. When you get to your departing gate, simply hold the back of your card up to the disc-shaped reader on the terminal and wait for the screen to read OK.. To add a card to your Android phone, open Google Pay and click the + sign. See download files info to view Comma Separated Value (CSV) files. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. Yes. Clipper Card Transit Office Monthly Pass: Marin Local 31-Day Pass - $80 Marin Local 31-Day Senior/Disabled Pass - $25 Split Payment Option: Yes Transit Office; Clipper Card Metrolink Los Angeles Web: www.metrolinktrains.com Tel: 800.371.5465 Services: Rail Forms of Payment: Cash, Debit/Credit Cards, Checks Ways to Pay: Ticket What if Im having trouble using my Clipper card at a bike share station? See the, To add a card to your Android phone, open Google Pay and click the + sign. I was charged the wrong fare. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. After the two-year pilot, and based on results from the pilot, MTC and transit agencies hope to offer a permanent program to any interested organization/employer in the Bay Area. If you hear two beeps, your value is low. 311 (Outside SF 415.701.2311; TTY 415.701.2323) Free language assistance / / Ayuda gratis con el idioma / / Tr gip Thng dch Min ph / Assistance linguistique gratuite / / / Libreng tulong para sa wikang Filipino / / , Copyright 2013-2023 San Francisco Municipal Transportation Agency (SFMTA). WebClipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 MondayFriday 7 a.m.7 p.m. Saturday 7 a.m.4 p.m. You can use our automated phone service 24/7 to San Jose, CA, 95134Monday - Friday 8:30 am to 4:00 pm. Need a Youth or Senior Clipper card right away? Imagine you want to take a trip on SMART that costs $5.50. If you do not hear any beeps or see any lights, your card may be defective or damaged. Route 22, 64A, 64B & 522: Temporary Bus Stop Closure at Santa Clara & Montgomery 4/12 - 4/26, Routes 22 & 40: Temporary Bus Stop Closure - Eastbound El Camino & Farside San Antonio - 4/24/23 (8PM) - 5/1/23 (12PM), Routes 25 & 71: Temporary Bus Stop Closure - Northbound White & Farside Story - (4/24/23 - 5/3/23), Route 61: Temporary Bus Stop Closure - Eastbound Sierra & Nearside Piedmont - (4/26/23 - 5/12/23), Route 61: Temporary Bus Stop Closure at Northbound Bascom & Pamlar Until Further Notice, Routes 64A & 83: Temporary Bus Stop Closure - Northbound Winfield & Blossom River - (5/26/23 - 5/27/23), Regional Transit Connection (RTC) Discount Card. SamTrans Mobile App Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value See the. The EZfare app is no longer selling tickets, and customers are encouraged to purchase their transit fare through the Clipper Card mobile app. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? These include: TheRegional Transit Connection Discount Cardis a version of the Clipper card issued to persons with disabilities. WebClipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. We will send an email to confirm that you have updated information in your account. Apply for your discount Clipper card and start saving every time you ride! Choose your payment method and complete the order. Your Auto-Reload is now cancelled, but your online account will not reflect this until the next time you tag your card. I'd like to plan my visit to the Bay Area in advance. This is done immediately with credit cards, but it can take up to 10 days if you are using a checking account as your payment method. Keep your phone handy in case an inspector asks to see your fare. "A" Pass: Muni (includes Cable Car) + BART within SF, . For questions about Clipper BayPass policy and program management, please contact: William Bacon, MTC When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. Roadshow, Please turn on metering lights to make morning commute smoother: Roadshow, Are LA drivers better than those in the East Bay? Lost or stolen Day Passes or Monthly Passes shall not be replaced. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Select "Transit card" and "Add Clipper card". You'll need to verify your birth date with an accepted form of identification for a Youth or Senior Clipper card. Go Pass on Clipper Program | Caltrain If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. Choose to stay logged in or to log out. After that, Clipper will not charge you untilafteryou tag your card and load your pass on it. Using this contactless payment option, riders can enjoy discounts on single ride fares and Day passes, as well as get exclusive access to To apply for an RTC Clipper card, youll need to visit a participating transit agency location. Make sure you always have a current email address on file. Choose to stay logged in or to log out. For more information, visit Sales and Service Locations. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Whether youre going to festivals, movies, parades or other leisure destinations, the 8-Hour Excursion Pass is your ticket to fun on Light Rail! If a Clipper card is not used for six months, it can be deactivated. Monthly passes are the most convenient way for regular customers to get unlimited access to Muni service, including cable cars, for a calendar month. Phone: (510) 464-6435 OneCard FAQ | OneCard Office Pay With The If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. My card shows it was cleared month ago but the card is saying it doesnt have enough money. All rights reserved. No refunds shall be made for purchased passes. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. A: You made me laugh, thanks! Scratch-off design allows cardholder to select days of use. For more information, please contact Fares@vta.org. If you just want to take the bus, I believe that is free. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. Please have exact change ready when boarding. Visit VTA's Fares page for more information. Cash value and transit passes are not interchangeable. Select Clipper card and follow the instructions to add a card and load value. A: Your anger is warranted. Delivery of further fare policy actions called for in the study is expected over the coming years. We are unable to display alerts at this time. 2 Hours of FREE Transfers when you purchase a single-ride fare using Clipper. VTA light rail operates on a proof-of-payment system. Log in to your Clipper account. Foreign coins and VTA light rail operates on a proof-of-payment system. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. Riders age 5-18 or 65 and over can apply for a Youth or Senior Clipper card by mail, email or fax. Your mobile wallet will display purchase options for your selected Clipper card. At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. Adult passengers traveling from a local bus to an Express bus will have to pay a surcharge of $2.50: Monthly passes are valid for the calendar month purchased. Lost or stolen Day Passes or Monthly Passes will not be replaced. Phone. Coins You can use any U.S. coin up to $1.00 in value. Why is my Clipper card blocked? If the balance on your card Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. You can perform the following transactions on Ticket Vending Machine: Purchase an Adult Clipper card for $3 at select light rail platforms Load Clipper e-cash value, VTA Monthly Pass, or other transit Find out your options for loading value on a Clipper card on our Clipper page or on Clipper.com. Multiple Clipper cards can be purchased with cash using multiple individual transactions.A credit card can be used up to five times over two days, up to a rolling two-day limit of $115 to purchase more Clipper cards individually and to load value on your Clipper card. You can only order a BART high-value discount ticket by setting it up for automatic reloading, and again, Clipper will reload the ticket you order after the balance falls below $10. Clipper Where can I buy or load value on a Clipper card? Prior to that he was an assistant sports editor at the paper from 1984-1987. Find your card and select Manage Auto-Reload from the More Options menu. Phone. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. BART trains operate on a tag and go system. Try tagging your card again. Youth, seniors and riders with disabilities can receive reduced fares and passes with a discount Clipper card. Fare inspectors regularly patrol the system and ask passengers at random to No refunds will be made for purchased passes, based on VTA Board approved Fare Policy. Otherwise, you will be logged out automatically. Looks like you need to contact them or maybe head down and ask a station agent. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. Learn more about Clipper, including how to get and use your card. It currently shows I have the amount in the pending passes area but shows I have it in cash value. /r/BART is a subreddit for any discussion relating to the Bay Area Rapid Transit system. I'm visiting the Bay Area. : Roadshow, Hands-free law means exactly what it says: Roadshow, Parents can be best (and toughest) teachers for new teen drivers: Roadshow, Why electric vehicles are better than hybrids at fighting climate change: Roadshow. Clipper also offers a monthly M or A Pass that includes cable car rides along with other transportation. What's the difference between cash value and BART high-value discount (HVD) tickets? All light rail passengers must have a valid fare before boarding light rail. There's no need to open an app. Qualifying individuals include: The Clipper BayPass program kicks off the recommendations of the Fare Coordination/Integration Study, which focused on creating a more customer-friendly transit fare system in the Bay Area. Am I reloading this wrong online? (opens in new window). Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. Annual Pass Applicationwith Terms and Conditions. Thats three months of travel for the price of two Youth Monthly passes! Monthly passes can be purchased on yourClippercard or on the appfor the current month from the 1st 16th via the appor at anyClipperretaileror at a Ticket Vending Machine located in every Muni Metro Station. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. On a successful tag, lights and a "Travel OK" screen will appear on the machine. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. Select "Transit card" and "Add Clipper card". 2020, Metropolitan Transportation Commission. WebClipper is the all-in-one transit card for the Bay Area. I'd probably go to a ticket For more information about eligibility, how to apply, how to renew and how attendant cards work, visit 511.org. Lost or stolen Day Passes or Monthly Passes shall not be replaced. WebClipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. Once approved, your Class Pass and trip itinerary will be sent to you 2 weeks prior to your scheduled trip. Phone: (415) 778-6628 She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. Accepted by all of the Bay Areas 20+ different transit agencies, your Clipper card holds cash value, transit passes or a combination. WebYour Clipper card will not be returned to you. Many transit agencies offer some type of 31-day pass for your convenience. Open the Clipper app and select the card you want to set up for Auto-Reload. Alerts are still available by subscription. Payment for a single ride with Clipper will be valid for 2 hours of FREEtransfers acrossVTA buses and light rail. No. Otherwise, you will be logged out automatically. You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). Get Clipper on Your Phone Learn More Accepted by all of the Bay Areas 20+ different transit agencies, your Clipper card holds cash value, ALL RIGHTS RESERVED. This means we couldnt process your payment for automatic reloading. Visit a designated location with an accepted form of identification for a Youth or Senior Clipper card. Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. Request a replacement Go Pass using Option 2 on our Transit Pass Replacement form. Can I get a refund for lost or stolen passes? Thats why we say to allow a few extra days if you are picking up your value on a bus. In 2023, the project team expects to expand the Clipper BayPass pilot to at least ten Bay Area employers of various sizes. However, you will need to register your card as part of the process, if you havent already done so. Select "Transit card" and "Add Clipper card". To add value to your Clipper card, open your mobile wallet on your phone. Several hours ago, Muni Diaries heard from the folks at Muni that anyone with a monthly pass isn't required to tag their card. And you can do it anytime. This allows students, teachers and chaperones to ride VTA buses and light rail to museums, cultural events, libraries, and other popular destinations for free. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? Overview. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. 6. If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. VTA PRIVACY POLICY What happens if I tag on, but I change my mind? To find out more information about replacing an RTC card, please visit 511.org. Riders can apply for the program today at clipperstartcard.com. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. You will need to use this new email address the next time you log in to your online account. Log in to your Clipper account to add backup payment. Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. Fares Home | Clipper Was I supposed to activate it somewhere? San Jose, CA 95113Monday - Friday 9:00 am to 6:00 pm, 3331 North First Street Pay With Or is this just a screw up that I need to call Clipper and have a human handle? Once one type of value is loaded onto the card, it cannot be converted or exchanged for a different type of value. You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. Please note that you cannot use your phone to unlock bikeshares. The deadline to transition to Clipper for the 50,000 BART riders who have used EZ Rider cards for transit trips over the past few years has already been pushed back by more than two months, to mid-December, and now BART is concerned the 41,000 remaining EZ Rider account holders will experience an unpleasant surprise when the The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. See the Google Pay How-To page for more details. Get Morning Report and other email newsletters. Clipper Card WebMonthly passes can be purchased on your Clipper card or on the app for the current month from the 1st 16th via the app or at any Clipper retailer or at a Ticket Vending Machine How can I set up my card to automatically reload? You can use cash value on all transit systems that accept Clipper. This happens automatically, with no disruption in your ability to use Clipper. The What happens if my transit benefit order will exceed the $300 cash balance limit? On the cable car, the conductor carries a handheld card reader. WebKnown as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of Californias Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. To qualify for the Senior/Disabled/Medicarefare, you must present one of the following: May ride VTA Express Bus service without an upgrade. Or get a card in person. Youth, seniors and riders with disabilities can receive reduced fares and access to discounted passes. Center the card or device over the "Tag Here" graphic on the screen. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? WebBased on system design, Clipper front loads the designated autoload amount to the Clipper card pending the recovery from the funding source on file. You can pre-purchase monthly Adult, Youth, Senior/Disabled Passes for an entire year and have them sent to you each month. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. Key Clipper information translated to Chinese. And, to get it back, its an hour on hold, and three to five business days.. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. Your session is about to expire due to inactivity. May ride VTA Express Bus service without an upgrade, One pass is good for eight hours from the time of purchase, After the fun, just hop onboard youll already have your pass, Passes are 25% off of the regular Day Pass price from groups of 100 or more., Passes come in multiple day options (1-Day, 3-Day & 5-Day) for varying schedules.. We strive to have /r/askSF serve as a reference to SF Bay Area resources. Excursion Passes are sold only at light rail station ticket vending machines for use during major Levi's Stadium events. Clipper now offers a program to provide discounts to low-income adults. Once youve activated your Auto-Reload, youll be able to see it in your account. Me & My Car: 57 Chevy 150 could easily become a show model, Major crash closes stretch of Blacow Road in Fremont, San Jose: Officials ID woman who died following April 9 crash. Credit card charges are processed immediately. See the Apple Pay How-To page for more details. A Clipper card makes iteasy and affordableto ride VTA withfree two-hour transfers. Email: wbacon@bayareametro.gov, Michael Eiseman, BART Apply for your discounted card and save every time you ride. When will I be charged for my Auto-Reload value? If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. Violation of California Penal Code 640 is punishable up to the maximum penalty allowed by law. They are currently only available onClipper. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. Clipper BayPass only provides valid fare for trips on fixed-route transit on transit operators that accept Clipper Cards.
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